Seller Lead Source – Privacy Policy, Terms of Service, Refunds & Cancellations
Effective Date: May 21 2025 | Last Updated: May 21 2025
This Legal Center explains how Seller Lead Source (“SLS,” “we,” “us”) collects, processes, and protects information; the terms under which we provide services; and your rights regarding payments, cancellations, and refunds. By using sellersleadsource.com or app.sellersleadsource.com, you agree to everything below.
Quick Navigation
- Privacy Policy
- Cookie & Tracking Policy
- “Do Not Sell/Share” Notice (CCPA/CPRA)
- Terms of Service
- Refund & Cancellation Policy
- Service-Level Agreement
- Security Overview
- Contact Us
- Previous Versions
1. Privacy Policy
1.1 Information We Collect
- Data you enter directly – name, company, billing address, payment-card details, uploaded content.
- Automatically collected – IP address, device identifiers, cookies, pages visited, click-stream data, referring URLs.
- Third-party enrichment – demographic or firmographic attributes from GDPR-/CCPA-compliant providers.
1.2 How We Use Your Data
- Authenticate accounts and deliver digital products.
- Process payments and send receipts.
- Provide support, security alerts, and product updates.
- Perform analytics and marketing (opt-out anytime).
- Prevent fraud and comply with law.
1.3 Legal Bases (GDPR Art. 6)
We rely on contract performance, legitimate interest, consent, and legal obligation.
1.4 Sharing & Disclosure
- PCI-DSS payment processors, cloud hosts, analytics vendors—bound by confidentiality.
- M&A transfers subject to equivalent safeguards.
- Government or law-enforcement requests when legally compelled.
1.5 International Transfers
Data may be transferred outside your jurisdiction; Standard Contractual Clauses and additional safeguards apply.
1.6 Retention
We retain data while your account is active or as required by tax, audit, and fraud-prevention laws. Back-ups roll off after 90 days.
1.7 Your Rights
- Access, correct, delete, port, or restrict processing.
- Opt out of marketing at any time.
- Submit requests: privacy@sellersleadsource.com (response ≤ 30 days).
1.8 Security
TLS 1.3, encryption at rest, RBAC, 24 × 7 monitoring, annual penetration tests. No internet transmission is 100 % secure.
1.9 Children
Services target adults 18 +. We do not knowingly collect data from minors.
1.10 Changes
Material updates trigger email or banner notice; continued use means acceptance.
2. Cookie & Tracking Policy
We use cookies, pixels, and local storage to:
- Maintain sessions (essential)
- Measure performance (analytics)
- Personalize ads (marketing)
You can manage preferences via our Cookie Preference Center or through your browser settings.
3. “Do Not Sell or Share My Personal Information” (CCPA/CPRA)
California residents may opt out of personal-information “sale” or “sharing” by:
- Clicking the “Do Not Sell/Share” footer link (real-time signal), or
- Emailing privacy@sellersleadsource.com with subject “CCPA OPT-OUT”.
We respond within 15 business days.
4. Terms of Service
4.1 Definitions
- “Services” – websites, SaaS apps, APIs, data feeds, and consulting.
- “Data Products” – lead lists, enrichment records, intent signals.
- “User” – individual or entity using SLS.
4.2 Acceptance & Updates
Use of SLS constitutes acceptance. We may modify Terms with 7-day notice.
4.3 Eligibility & Account Security
- Must be 18 + and authorized to bind your company.
- Keep credentials confidential; you’re responsible for account activity.
4.4 Service Description
SLS supplies B2B lead data, enrichment APIs, and consulting, delivered digitally.
4.5 Pricing, Taxes & Payment
- Prices in USD; taxes assessed where required.
- Subscriptions auto-renew unless cancelled (see Section 5).
- Late balances accrue 1.5 % interest per month.
4.6 Licence
Paid, non-transferable licence for internal or client campaigns. Public resale requires written consent.
4.7 Acceptable Use
- No spam, harassment, discrimination, or unlawful outreach.
- Comply with CAN-SPAM, TCPA, GDPR, CCPA, FCRA, and HIPAA as applicable.
- No scraping, reverse-engineering, or security circumvention.
- No export to OFAC-sanctioned entities or destinations.
4.8 Service-Level Agreement (summary)
See full SLA in Section 6.
4.9 IP Ownership
SLS retains all intellectual-property rights. Logos require written permission.
4.10 Confidentiality
Parties shall protect each other’s confidential information.
4.11 Disclaimers
Services provided “as-is” without warranties of merchantability or fitness.
4.12 Limitation of Liability
Indirect damages excluded; total liability capped at fees paid in previous 12 months.
4.13 Indemnity
You will indemnify SLS against claims from your misuse.
4.14 Termination
- You may cancel anytime (see Section 5); no pro-rated refunds unless stated.
- SLS may suspend or terminate for breach or illegal use.
4.15 Force Majeure
Neither party liable for delays caused by events beyond reasonable control.
4.16 Governing Law & Venue
Florida law governs; exclusive venue: Miami-Dade County courts. Jury trial waived.
4.17 Arbitration & Class-Action Waiver
Disputes may be resolved via binding arbitration; class actions are waived unless unenforceable.
4.18 Entire Agreement & Severability
These Terms constitute the entire agreement; unenforceable clauses are severed.
5. Refund & Cancellation Policy
5.1 Subscriptions
- Cancel in dashboard ≥ 24 hours before renewal.
- No partial refunds; access continues until cycle end.
- Annual plans: pro-rated refund (unused months × standard monthly rate − 20 % admin fee) within first 30 days.
5.2 One-Time Data Purchases
- All sales final once dataset is downloaded or accessed.
- Corrupted/incomplete files: email support within 7 days for replacement or credit.
5.3 Dataset Accuracy Warranty
90 % deliverability guarantee; claims filed ≤ 14 days receive replacement records or credit.
5.4 Chargebacks
Contact support first; unfounded chargebacks incur a $25 admin fee and account suspension.
5.5 Refund Process
- Email support@sellersleadsource.com with order ID and issue.
- Billing replies within 2 business days.
- Approved refunds post within 5–10 business days.
6. Service-Level Agreement (SLA)
- Uptime Commitment – 99.5 % monthly.
- Scheduled Maintenance – Sundays 02:00–04:00 ET; users notified 48 hrs prior.
- Credits – Downtime beyond SLA earns 5 % service credit per additional hour (max credit: last month’s fee).
7. Security Overview
Highlights for enterprise procurement:
- SOC 2 Type II in progress (audit window closes Q4 2025).
- Encryption at rest (AES-256) and in transit (TLS 1.3).
- Least-privilege IAM, MFA required for admin access.
- Quarterly vulnerability scans; annual third-party pen test.